FAQ
Answers to common questions about our holiday gift boxes, presentation packaging, product care, delivery, returns, and customer support.
Business Information
- Brand Name:
- NALQSORIA™
- Legal Company Name:
- Xuzhou Yinanhuo Trading Co., Ltd.
- Legal Representative:
- Zheng Haonan
- Customer Support Email:
- service@nalqsoria.com
- Customer Service Phone:
- +86 158 8658 3696
- Customer Service Hours:
- 8:00 AM – 10:00 PM
- Official Website:
- nalqsoria.com
- Unified Social Credit Code:
- 91320312MAKCEBCH6P
- Registered Business Address:
- No. 1-53, Yudai Avenue, Hanwang Town, Tongshan District, Xuzhou City, Jiangsu Province
About NALQSORIA™
What is NALQSORIA™?
NALQSORIA™ is a holiday gift box and presentation packaging brand focused on thoughtful details that make giving feel personal.
Our collection brings together considered forms, coordinated colors, and practical packaging details for seasonal celebrations and everyday expressions of appreciation.
Our Company
& Support
Who operates the NALQSORIA™ website?
NALQSORIA™ is owned and operated by Xuzhou Yinanhuo Trading Co., Ltd. The company manages this website, provides customer support, and operates the NALQSORIA™ online store.
How can I contact NALQSORIA™?
Our team aims to respond to customer requests within 3 business days.
Form, Presentation
& Thoughtful Gifting
What products does NALQSORIA™ offer?
NALQSORIA™ offers holiday gift boxes and presentation packaging, with decorative finishes and packaging components where specified.
Please review each product page for the exact materials, interior and exterior dimensions, colors, closure style, assembly requirements, and included components.
How do I choose the right gift box size?
Measure your gift and compare it with the usable interior dimensions listed on the selected product page. Exterior dimensions do not necessarily reflect the available space inside.
Allow additional room for tissue, wrapping, inserts, or cushioning. If you are unsure, email us the product link and your gift’s dimensions so we can review your question.
How do I assemble and use the gift box?
Follow the instructions supplied with your selected product. Some boxes may arrive ready to use, while others may require folding or assembly as stated in the listing.
Place the box on a clean, dry surface and assemble it without forcing folds or closures. Avoid overfilling the box or placing excessive weight inside.
Are ribbons, tissue, inserts, or gifts included?
Included components vary by product. Please check the product description for the exact contents of your selected packaging set.
Gifts, styling props, ribbons, tissue, and decorative accessories shown in photographs are included only when expressly stated in the listing.
Can I use the gift box as a shipping box?
Gift presentation packaging is not a substitute for protective shipping packaging unless the product is expressly described as suitable for shipping.
When mailing a gift, use an appropriate outer shipping carton and cushioning suited to the contents. Fragile items require their own protective packing.
Can I reuse the gift box?
Where its construction and condition allow, a gift box may be kept for another occasion or used for storing suitable small items.
Reusability depends on the selected product and how it is handled. Follow any product-specific guidance for folding, assembly, and storage.
How should I care for the packaging?
Follow the care instructions provided with your product. Keep paper-based boxes and packaging dry and away from direct heat, open flames, and prolonged sunlight.
Where appropriate, gently remove surface dust with a soft, dry cloth. Avoid soaking, abrasive cleaners, or placing heavy objects on the box. Keep loose ribbons, small components, and plastic packaging out of reach of young children.
Can product appearance vary slightly?
Yes. Manufacturing characteristics, lighting, and device displays may cause slight differences in color, texture, finish, or appearance.
If your item appears defective or materially different from its description, contact our support team with your order details and relevant photos.
Delivery
& Tracking
How long does shipping take?
Estimated delivery is 3–7 business days after shipment. Order processing takes place before dispatch and is separate from this delivery estimate.
Delivery progress may vary depending on the destination, transportation conditions, and other external factors. Please review our Shipping Policy for complete details.
Will I receive tracking information?
Available tracking information will be provided after shipment so you can follow delivery progress. Please allow time for the carrier to update tracking details after dispatch.
If tracking does not update for an extended period, please contact our customer support team.
What should I do if my delivery has an issue?
Contact service@nalqsoria.com if your package experiences an unusual delay or delivery issue. Include your order number, available tracking details, and a description of the issue.
Return Requests
& Refunds
Can I request a return?
You may request a return for an eligible product within 30 calendar days after delivery. Items should generally be unused, in their original condition, and complete with included components and accessories.
Please review our Return & Refund Policy for full eligibility requirements, including any conditions applicable to assembled, used, or damaged packaging. Contact our support team before sending any item back.
How do I request a return?
Email service@nalqsoria.com and include:
- Your order number and the email address used at checkout
- The product name and selected size, color, or packaging option
- The reason for your return request
- Relevant photos or supporting information when necessary
Our team will review your request and provide further instructions. Please do not send a return to our registered business address unless specifically instructed.
When will I receive my refund?
Eligible refunds are processed within 7–10 business days following receipt and review of an approved return.
The time it takes for funds to appear in your account may depend on your payment service provider or financial institution.
Shopping
& Store Information
How is my personal information handled?
Please review our Privacy Policy for information about how NALQSORIA™ collects, uses, and handles personal information when you browse the website, place an order, or contact support.
Can I update my information after placing an order?
If you need to correct order information, contact our customer support team as soon as possible. We will review your request and provide available assistance.
Changes may not be possible once an order has been processed or dispatched.
Where can I find your store policies?
Our main policies are available through the website navigation and footer links, including:
- Privacy Policy
- Shipping Policy
- Return & Refund Policy
- Terms and Conditions
- Terms of Use
Please review these pages for detailed information about our store and services.
Still have a question?
Contact service@nalqsoria.com . Our team aims to respond within 3 business days.