Return Policy
Information about return eligibility, refund processing, and support for your NALQSORIA™ holiday gift boxes and presentation packaging.
Business Information
- Brand Name:
- NALQSORIA™
- Legal Company Name:
- Xuzhou Yinanhuo Trading Co., Ltd.
- Legal Representative:
- Zheng Haonan
- Customer Support Email:
- service@nalqsoria.com
- Customer Service Phone:
- +86 158 8658 3696
- Customer Service Hours:
- 8:00 AM – 10:00 PM
- Official Website:
- nalqsoria.com
- Unified Social Credit Code:
- 91320312MAKCEBCH6P
- Registered Business Address:
- No. 1-53, Yudai Avenue, Hanwang Town, Tongshan District, Xuzhou City, Jiangsu Province
Our Return
& Refund Policy
At NALQSORIA™, we want customers to feel confident when choosing our holiday gift boxes and presentation packaging.
NALQSORIA™ is owned and operated by Xuzhou Yinanhuo Trading Co., Ltd., which manages this website and provides customer support services.
This Return & Refund Policy explains the conditions, procedures, and support process for requesting a return or refund. Our goal is to provide a clear and reasonable after-sales experience through transparent communication.
When You Can
Request a Return
After delivery. Please contact our support team within this period to request a return.
To be eligible for a return, the product should generally meet the following conditions:
- The item is unused
- The item remains in its original condition
- The original packaging is included where applicable
- All included components are present, such as the gift box, lid, ribbon, inserts, tissue, and other supplied packaging accessories, where included
- The item has not been damaged through improper use
Products showing signs of use, damage caused after delivery, or changes that affect their suitability for resale may not qualify for a change-of-mind return.
These eligibility conditions do not limit any rights you may have under applicable law concerning defective, damaged, or incorrectly supplied products.
How to
Request a Return
Before sending any item back, please contact our support team at service@nalqsoria.com with the following information:
- Your order number and the email address used at checkout
- The product name and selected size, color, or packaging option, where applicable
- The reason for your return request
- Relevant photos or supporting information when necessary
Our customer service team will review your request and provide return instructions if it meets the applicable requirements.
Please do not send products back before receiving return guidance from our support team.
Where to Send
an Approved Return
For accurate handling, please contact NALQSORIA™ before arranging a return shipment.
After your return request is approved, our customer service team will provide the appropriate return address and instructions.
Following the provided instructions helps ensure returned items can be properly received and processed.
Return Shipping
Responsibility
For returns due to personal preference, incorrect selection, or other non-quality-related reasons, customers may be responsible for the applicable return shipping costs.
Please contact us if your item arrives:
- Damaged
- Defective
- Incorrect
- Significantly different from the product description
NALQSORIA™ will review the situation and provide an appropriate solution. Possible solutions may include:
- Replacement assistance
- A return arrangement
- A refund solution
The resolution and any return shipping arrangements will depend on the circumstances of the case and applicable requirements. Please contact us before paying for return shipping.
Damaged
or Incorrect Items
If your order arrives damaged, defective, or incorrect, please contact us as soon as possible.
To help us review the issue efficiently, please provide:
- Your order details
- Photos or videos showing the issue, where available
- A description of the problem
For concerns involving the gift box, lid, closure, ribbon, inserts, or missing included components, please identify the affected part and include relevant photos where possible.
Our team will review the information and provide assistance. NALQSORIA™ aims to handle product-related concerns fairly and offer suitable solutions.
When Refunds
Are Processed
Once an approved return has been received and reviewed, eligible refunds will be processed.
Following receipt and review of an approved return.
The time it takes for funds to appear in your account may depend on the processing procedures of the relevant payment service provider or financial institution.
You will receive confirmation after the refund process has been completed.
Non-Returnable
Situations
Subject to applicable law, returns may not be accepted in situations including:
- Products damaged through improper handling after delivery
- Used gift boxes or packaging returned for non-quality-related reasons
- Items returned without prior communication
- Products missing necessary lids, ribbons, inserts, or other supplied components
- Items that are no longer in their original condition, including packaging altered, written on, torn, stained, or otherwise damaged after delivery
- Requests submitted outside the return period
If you have questions about eligibility, please contact our support team before returning the product. This policy does not exclude any mandatory consumer rights.
Help With
Returns & Refunds
NALQSORIA™ is committed to providing helpful and transparent customer service.
For questions about returns, refunds, or after-sales requests, please contact:
Our team aims to respond to customer requests within 3 business days.